Privacy Policy

📅 Last Updated: January 1, 2025

1. Who We Are

Meta Extra Viajes is a travel services brand managed by META HEIGHTS GENERAL TRADING L.L.C, operating in partnership with Sea and Sky Travel Solutions Private Limited — an IATA-accredited travel agency (IATA License No. 14025685). Our services are provided exclusively via telephone to customers located in the United States of America.

Contact Information:
Website: metaextraviajes.online
Phone: (855) 762-3684
Email: contact@metaextraviajes.online
Address: Number 20 - Owned by Sheikha Mahra Ahmed Al Ghurair, Deira – Al Qusais 2, Dubai, United Arab Emirates

2. Information We Collect

When you contact us by phone to book, modify, or cancel travel, we may collect the following categories of personal information:

• Identity Information: Full legal name, date of birth, nationality, and passport or government-issued ID details (required for airline ticketing).
• Contact Information: Phone number, email address, and mailing address.
• Payment Information: Credit or debit card details required to complete your booking. We do not store full card numbers after transaction completion.
• Travel Preferences: Seat preferences, meal requests, frequent flyer numbers, special assistance needs, and travel dates.
• Call Records: Phone calls to our booking line may be recorded for quality assurance and verification purposes. You will be informed at the start of the call.
• Communication History: Records of any emails, inquiries, or complaints submitted to us.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process, confirm, and manage your flight bookings, reservations, changes, seat upgrades, and cancellations.
• To communicate with you regarding your booking status, e-tickets, itinerary updates, and service notifications.
• To facilitate payment processing and issue refunds where applicable.
• To comply with airline requirements, immigration regulations, and legal obligations.
• To respond to inquiries, complaints, or requests for assistance.
• To improve our service quality based on anonymized feedback and call analysis.
• To prevent fraud, unauthorized transactions, or misuse of our services.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Airlines & Travel Providers: Your personal details (as required for ticketing) are transmitted to the relevant airlines and booking systems (GDS platforms like Amadeus, Sabre, or Galileo) to complete your reservation.
• Payment Processors: Financial data is securely shared with our authorized payment gateway providers solely to process transactions.
• Sea and Sky Travel Solutions Private Limited: As the IATA-licensed service provider, this entity handles the actual ticketing and fulfillment of your bookings.
• Legal Authorities: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of the business assets.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and reporting obligations. Typically:

• Booking records are retained for a minimum of 7 years for legal and tax compliance purposes.
• Call recordings are typically retained for up to 12 months unless required longer for dispute resolution.
• Payment card information is not retained post-transaction completion beyond what the payment processor requires.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted communications, limited staff access, and compliance with applicable data protection regulations.

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to protecting your data with industry-standard practices.

7. Your Rights

Depending on your state of residence in the USA, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Right to Opt-Out: Opt out of any promotional communications from us.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at contact@metaextraviajes.online or call (855) 762-3684.

8. Cookies & Website Tracking

Our website (metaextraviajes.online) may use standard web analytics tools (such as Google Analytics) to collect anonymous visitor data including page views, time on site, and referral sources. This data is used in aggregate form to improve our website experience and is not linked to individual identities. We do not use cookies for behavioral advertising.

9. Third-Party Links

Our website may contain links to third-party websites or airline booking portals. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us via email or phone provided above.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:

📞 (855) 762-3684
✉️ contact@metaextraviajes.online
🌐 metaextraviajes.online